Terms of Service

Effective date: October 30, 2026

These Terms govern your use of our website and your purchases from Piece&Love, operated by Puzzle.inc (“we”, “us”). By using the site or placing an order, you agree to them. If you do not agree, please do not use the site.

1. Eligibility

You must be at least 18 years old, or use the site with the involvement of a parent or guardian.

2. Our products

We sell personalised photo jigsaw puzzles made from images that you upload. Sizes, prices and descriptions are shown on the product page. We may change prices or products at any time, but the price you see when you order is the price you pay. We may correct pricing errors and cancel the order with a full refund.

3. Your photos and your responsibility

When you upload a photo you confirm that:

you own it or have all the rights and permissions needed to reproduce it on a puzzle, including permission from any person shown;
it does not infringe anyone’s rights (copyright, trademark, privacy, publicity);
it does not contain unlawful, hateful, violent, sexually explicit or otherwise inappropriate content, and no images of children in an inappropriate manner.

We may refuse, cancel or refund any order whose image we believe breaks these rules, and we are not responsible for any claim that arises from an image that you provide. You keep all rights in your photo. You give us a limited, non-exclusive licence to store it, process it and print it solely to make and deliver your order and to provide support. We do not use your photo for advertising without your separate written permission.

4. Preview and approval

Our editor shows a preview of the crop and of the cut of the pieces. The preview is a guide: the printed result may differ slightly in colour, and the exact cut of the pieces can vary. Please check your photo, crop, size and orientation before you order. By placing the order you approve them.

5. Orders and payment

An order is accepted when we confirm it by email. We may refuse or cancel an order, for example for suspected fraud or an error. Payment is processed securely by Shopify and its payment partners. We do not store your card number.

6. Shipping, returns and refunds

See our Shipping Policy and Refund & Returns Policy, which are part of these Terms.

7. Intellectual property

The site, its design, texts, illustrations and software belong to us or our licensors. You may not copy or reuse them without our written permission.

8. Acceptable use

Do not misuse the site, try to access it without permission, interfere with its operation, or upload files that contain malware.

9. Disclaimer

The site and products are provided “as is” and “as available”. To the extent the law allows, we make no warranties other than those stated in our Refund & Returns Policy. Puzzle pieces are small and not suitable for children under 3 years old without adult supervision.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Some states do not allow these limits, so they may not apply to you.

11. Governing law

These Terms are governed by the laws of Mississippi, without regard to its conflict-of-law rules. Courts located in Mississippi have jurisdiction, unless the law gives you the right to bring a claim where you live.