Shipping Policy

Effective date: October 30, 2026

Piece&Love (“we”, “us”) makes every puzzle to order from the photo you upload.

Where we ship

We currently ship within the United States only.

Production time

Your puzzle is printed after you order. Production takes about 2 business days on average. Busy periods such as the holiday season can take longer.

Delivery time

Once your order has shipped, delivery usually takes:

Standard shipping: about 2 to 5 business days
Economy shipping: about 4 to 8 business days

Delivery times are estimates, not guarantees. They start when the order ships, not when it is placed, and depend on the carrier and your address.

Shipping cost

The cost is shown at checkout before you pay, together with any applicable sales tax.

Tracking

When your order ships, we email you a confirmation, with tracking information when the carrier provides it.

Orders with several puzzles

An order of several puzzles, such as a Duo, may arrive in more than one parcel.

Address errors

Please check your shipping address at checkout. We cannot change an address once production has started. If a parcel comes back to us because of an incorrect or incomplete address, we may ask you to pay to send it again.

Delayed, lost or damaged parcels

If your parcel has not arrived within 14 days after it shipped, or arrives damaged, email us at pieceandlove.support@gmail.com with your order number. For damage, please include photos of the box and the puzzle. See our Refund & Returns Policy.