FAQ

Your photo

What kind of photo works best?

A clear, well-lit photo at the highest resolution you have. The editor shows a quality indicator before you add the puzzle to your cart.

Can I see the puzzle before I order?

Yes. You can crop your photo, switch orientation and see how it is cut into pieces before adding it to your cart.

Can I use two different photos in a Duo?

Yes. In a Duo you can use the same photo for both puzzles or add a second photo for the second puzzle. Each puzzle has its own crop and preview.

What happens to my photo?

We use it only to make and deliver your order, and delete it from our storage 90 days after delivery. See our Privacy Policy.

Sizes and puzzles

Which sizes are available?

110, 252 and 520 pieces, plus Duo bundles of two puzzles: Small + Medium, Small + Large or Medium + Large. See the size guide on the Shop Puzzles page.

How long does it take to assemble?

As a guide, about 30 to 60 minutes for 110 pieces, 1.5 to 3 hours for 252 pieces and 3 to 5 hours for 520 pieces. It depends on your photo and on how used you are to puzzles.

How do I clean my puzzle?

Wipe off dirt or dust gently with a clean, dry microfibre cloth.

Delivery

How long does delivery take?

Each puzzle is printed to order. Production takes about 2 business days on average, then delivery in the United States takes about 2 to 8 business days. The product page and your cart show an estimated delivery date. See our Shipping Policy.

Do you ship outside the United States?

Not yet. We currently ship within the United States only.

Can I change or cancel my order?

Email us right away. We can only change or cancel an order if production has not started.

Returns

Can I return my puzzle?

Because each puzzle is made with your photo, it can’t be returned or exchanged. If it arrives damaged, defective or printed differently from the preview you approved, contact us within 7 days of delivery with a photo and we will reprint it or refund you. See our Refund & Returns Policy.