Effective date: October 30, 2026
Made to order
Each Piece&Love puzzle is printed with your own photo, so it cannot be resold. For this reason we do not accept returns or exchanges, and we do not refund an order because you changed your mind or because of the choice of photo, size or orientation.
When we will make it right
If your puzzle arrives damaged, defective, or printed differently from the preview you approved (for example missing pieces, a damaged box, a misprint or a wrong size), contact us within 7 days of delivery at pieceandlove.support@gmail.com with:
- your order number,
- a short description of the problem, and
- clear photos of the puzzle, the box and the shipping package.
After we review your photos, we will either reprint and send a replacement or refund the order, at our choice unless the law requires otherwise. You do not need to send the puzzle back unless we ask you to.
What is not a defect
- Small differences between what you see on a screen and the printed colours.
- A photo that is low resolution or blurry. Our editor shows a quality indicator before you order, so please check it before adding the puzzle to your cart.
- Faces, text or details cut off by the crop you chose in the editor.
- Normal variations in the cut pattern of the pieces.
Cancellations and changes
Production starts shortly after you order. If you need to cancel or change an order, email us right away. We can only do it if production has not started.
Refund method and timing
Approved refunds go back to your original payment method. Your bank may take several business days to show it.
Your legal rights
This policy does not limit rights that the law gives you.
Contact
Puzzle.inc, 2041 Blackjack Road, Starkville, MS 39759
pieceandlove.support@gmail.com