Privacy Policy

Effective date: October 30, 2026

Piece&Love, operated by Puzzle.inc (“we”, “us”), respects your privacy. This policy explains what we collect, why, and the choices you have.

1. Information we collect

Order and account information: name, email, shipping and billing address, phone number if you give it, and your order details.
Your photos: the images you upload and the crop and size choices you make in our editor.
Payment information: processed by Shopify and its payment partners. We never see or store your full card number.
Technical information: device, browser, IP address, pages viewed and similar data collected through cookies and analytics tools.
Communications: messages you send us and your email preferences.

2. How we use it

To make, ship and support your order, including printing the photo you uploaded.
To process payments and prevent fraud.
To send order confirmations and shipping updates.
To send marketing emails if you sign up. You can unsubscribe at any time.
To improve the site and understand how it is used.
To follow the law.

3. Who we share it with

We do not sell your personal information. We share it with service providers who help us run the business, only as needed for that purpose:

Shopify, which hosts the store, processes payments and handles checkout;
Cloudinary, which stores the photos you upload;
our print and fulfilment partner, which receives your photo, order details and shipping address to print and ship your puzzle;
shipping carriers;
analytics and email providers (for example Shopify Analytics and the tool we use to send email);
authorities, when the law requires it.

4. Your photos

We use your photo only to produce and deliver your order and to provide support. We keep it for 90 days after delivery, then delete it from our storage, unless we need it longer for a legal reason or an open claim. Our print partner may keep it for a short time under its own rules. Please only upload photos you have the right to use. Do not upload sensitive images.

5. Cookies

We use cookies and similar technologies to make the cart and checkout work, remember your preferences and measure site traffic. You can control cookies in your browser settings.

6. Your choices and rights

Depending on where you live (for example California, Colorado, Connecticut, Virginia and other states), you may have the right to know what we hold about you, to access, correct or delete it, to opt out of the sale or sharing of personal information for advertising and of targeted advertising, and not to be treated differently for using these rights. We do not sell personal information. To use a right, email pieceandlove.support@gmail.com. We may need to verify your identity. You can also use our privacy choices page.

7. Email marketing

If you subscribe, we may email you about products and news. Each email has an unsubscribe link, and we also honour requests sent to pieceandlove.support@gmail.com.

8. Children

Our site is not directed to children under 13 and we do not knowingly collect their data. Photos of children may only be uploaded by a parent, guardian or someone with permission.

9. Security and retention

We use reasonable measures to protect information, but no system is completely secure. We keep order records as long as needed for taxes, accounting and legal reasons.